Driving optimised field service delivery and happier customers with Microsoft technology.

They are providing corporations with tools to rationalise their trade processes – from real-time movement across principal equipment, to automate and route the flow of work.

Field service management is about more than just having the appropriate tools for the ease of fieldworks execution. It connects with your asset, that is, your customers. With Dynamics 365 for Field Service Management, you can create a customer service story that spans multiple channels, maximises your employees’ efficiency, and exceeds customer expectations. All of these directly related to excellence in customer service. To streamline this process, Dynamics 365 Field Service aggregates a variety of tools to improve service delivery. The application combines workflow automation, scheduling algorithms, and mobility to set up mobile workers for success when they’re onsite with customers fixing issues.

• Achieve complete organisational alignment with Sales, Marketing, Customer Service, and Field Service teams for customer records.
• Manage all equipment components for complete visibility into warranty and service agreements, total revenue and related costs, and audit history.
• Portals provide visibility and insight through configurable web pages tailored to the customer.
• Get real-time updates to ensure accurate inventory, including the ability to reorder directly from Dynamics 365.

Advanced, automated route engine that increases the number of services per agent per week, saving fuel and vehicle maintenance costs.