Create and enables the tracking of the service levels through service levels of agreements.

We believe that knowing your customers enables you to personalise each experience and optimises your agents’ productivity so you can earn customers for life.

This toolkit setup a management process to support the creation of case to case assignment, resolution and escalation. This helps our clients in the automation that defines certain rules and principles to perform according to the pre-defined algorithms. This provides a flexible recording of all agent-defined necessary information, including case details, contact information, the flow of work and nature of work, and any special detail relevant to the case. We provide self-reliance to our clients and customers through portals and dashboards condition-specific customisation and personalisation for the ease of doing work, which complements identifying the loopholes in the operations.

• Automate self-service with virtual agents and rich knowledge base portals.
• Team empowerment with tools for increased agent productivity.
• Activity, work and resource optimisation for the acquisition of actionable technical insights.
• Indication and rectification of problems beforehand to strengthen the relation with the customer.

Manage performance and productivity through reports and dashboards