Power Platform Dynamics 365 Customisation Services

🚀 Unlock the Full Potential of Microsoft Dynamics 365

Transform operations. Empower teams. Drive innovation.

Discover how our tailored solutions at ADD Dynamics can reshape your business operations and enhance efficiency. In today’s fast-moving digital economy, organisations need more than just software they need integrated, intelligent systems that foster agility, support innovation, and accelerate customer-centric growth.

Microsoft Dynamics 365 delivers exactly that: a powerful suite of business applications that seamlessly connect your data, people, and processes.

Unified Platform for End-to-End Operations

One platform. Infinite possibilities.

Dynamics 365 brings together ERP, XRM, and CRM capabilities into a unified, cloud-based system. From finance, sales, marketing, and customer service to supply chain and HR, its interconnected apps eliminate data silos and promote efficient cross-department collaboration.

📈 Scalable and Modular Architecture

Start where you are. Scale as you grow.

Whether you’re an ambitious SME or a large-scale enterprise, Dynamics 365’s modular design lets you deploy only the apps you need like Sales, Customer Service, or Supply Chain and scale over time without costly rearchitecture.

• Flexible licensing
• Avoid over-implementation
• Pay only for what you use

🔄 Deep Integration with Microsoft Ecosystem

Powerful on its own. Unstoppable together.

Seamlessly integrates with:

• Microsoft 365 (Office, Teams, Outlook)
• Power Platform (Power BI, Power Apps, Power Automate, Power Virtual Agents)
• Azure (AI, Functions, Logic Apps)

🛠️ Use cases include:

• Update records from Outlook
• Build apps using Dynamics data in Power Apps
• Automate cross-system workflows with Power Automate

🤝 Enhanced Customer Engagement

Know your customers. Serve them better.

Get a 360° view of your customers by unifying data across all touchpoints. Leverage AI-driven insights to personalise experiences, anticipate needs, and deepen loyalty.

🔧 Key tools:

• Dynamics 365 Sales – Accelerate deal closure
• Dynamics 365 Marketing – Automate journeys, segment leads
• Customer Insights – Unified customer profiles for smarter targeting

📊 Real-Time Data & Actionable Insights

Make decisions with confidence.

Built-in Power BI and advanced AI features deliver real-time dashboards and predictive analytics.

🔍 Capabilities:

• Forecasting & KPI tracking
• Intelligent recommendations
• Anomaly detection for proactive alerts

⚙️ Operational Efficiency & Automation

Do more. Stress less.

With workflow automation, RPA, and intelligent routing, Dynamics 365 frees teams from repetitive tasks and boosts overall productivity.

🔁 Examples:

• Approval flows for invoices
• Automated support case triage
• Scheduled reporting and notifications

🏭 Industry-Specific Functionality

Solutions built for your world.

Tailored templates and accelerators for:

• 🏬 Retail
• 🏗️ Manufacturing
• 💼 Financial Services
• 🏛️ Public Sector
• 🏥 Healthcare
• 🏬 Non-Profits

Built-in compliance & best practices reduce time-to-value.

☁️ Cloud-Based, Secure & Always Updated

Enterprise-grade reliability, every day.

Hosted on Microsoft Azure, Dynamics 365 offers:

• 🔒 Bank-level security & compliance (GDPR, ISO, SOC)
• 💡 Built-in disaster recovery & availability
• 🔁 Auto-updates for features & patches no upgrade stress

💰 Lower Total Cost of Ownership (TCO)

Optimise spend. Maximise return.

Save by consolidating tools and reducing infrastructure overhead. With flexible deployment models and licensing, it fits your budget now and in the future.

🔮 Agility & Future-Readiness

Designed for what’s next.

Built for the era of cloud, AI, and data, Dynamics 365 is constantly evolving so your business stays competitive.

🌐 Future-proof with:

• AI & Machine Learning
• IoT & Edge capabilities
• Mixed Reality & more

🏁 In Summary

Microsoft Dynamics 365 is more than software it’s a strategic platform.

It empowers organisations to:

• 🚀 Operate smarter
• 🤝 Engage customers better
• 🔧 Innovate faster

With ADD Dynamics as your trusted partner, you get expert configuration, bespoke development, and strategic guidance to maximise value and ROI. 

👉 Contact us to show you a demo tailor to your needs.